Privacy Notice: End Consumers

Jumex Group, in the capacity of responsible for the processing of the personal data of your End Consumers, makes available to you this Comprehensive Privacy Notice, which has been prepared in accordance with the Federal Law on the Protection of Personal Data Held by Individuals and its secondary regulation.

Identification of the person responsible

  • Social Reasons: Comercializadora Eloro S.A.
  • Business Name: Jumex Group
  • Turn: Production and distribution of juices and nectars
  • Web site: www.grupojumex.mx
  • Telephone: (55) 5699-1999
  • Address: Carretera México-Pachuca KM 12.5, Colonia Rústica Xalostoc, Ecatepec de Morelos, State of Mexico, Zip Code 55340
  • Email: privacidad@jumex.com.mx
  • Office Hours: Monday to Thursday from 10:00 a.m. to 4:00 p.m.

Audience to whom this Privacy Notice is addressed

This Privacy Notice in its full version is addressed to our End Consumers.

Personal data

List of personal data subject to treatment

In Jumex Group, we process various categories of personal data. For your better understanding, below, we detail which categories and specific personal data are under our treatment:

  • Identification Data
    • CURP (Unique Population Registration Key)
    • Private address
    • Age
    • Photograph
    • Full name
    • RFC (Federal Taxpayer Register)
  • Contact Details
    • Personal phone and cell phone
    • Personal email
  • Biometric Data
    • Autograph signature

Sensitive Personal Data

We inform you that we do not collect or process sensitive personal data from our End Consumers.

If a change is required in this regard, we will inform you of such modification in our Comprehensive Privacy Notice.

How do we obtain your personal data?

  • Directly:
    • by telephone through our official customer service line: 80001-JUMEX
    • via email
    • through our official social networks and brands' own sites
    • through our contact form located on our official website: www.grupojumex.mx 
    • via instant messaging (WhatsApp)

Purposes of the processing of personal data

The purposes are those that motivate the processing of your personal data, for your understanding and by provision of law they are classified as primary and secondary.

Primary Purposes

The primary purpose is that which is necessary to carry out for the development of a legal obligation or the main reason for which there is a relationship between the Owner (you) and the Responsible Party (us)., if you object to any of these purposes, Jumex Group you will be prevented from carrying out the provision of specific services that relate to the purpose to which you are opposing.

  • Consumer Care
    • Respond to complaints, comments or suggestions
    • Provide reports on our current products and promotions
    • Follow up on your complaint reports, comments and suggestions
    • Provide you with a report number for your complaint
  • Databases
    • Temporarily store calls received through our customer service phone
    • Create and manage a database of reports from end consumers who contact us through our various communication channels
  • Consumer Care Register
    • Temporarily store calls received through our customer service phone
    • Create and manage a database of reports from end consumers who contact us through our various communication channels
  • Sale of Products
    • Send, to the address you indicate, the replacement of the damaged product and/or tasting packages
    • Manage the shipment, by parcel, of your damaged product for analysis
    • Manage notifications and cases before PROFECO (Federal Consumer Attorney's Office)
    • Managing and enforcing guarantees
    • Conduct an operational investigation on the product that has caused harm to your health
  • Security
    • Provide access to and exit from our facilities
    • Provide security through our closed circuit video surveillance (for which we invite you to consult the Privacy Notice displayed in the video surveillance areas)

Secondary Purposes

The secondary purpose is one that is not necessary for the development of a legal relationship between the Owner (you) and the Data Controller (us), so you can indicate that you do not authorize the processing of your personal data in any or all of the following:

  • Marketing
    • Send brand advertising (through social networks, digital mailing platforms or any digital medium)
    • Generate CRM
    • Promote our products
    • Make consumption statistics
    • Contact for future promotions and dynamics
  • Surveys
    • Conduct satisfaction surveys

Mechanism for expressing your non-acceptance of secondary purposes

At any other time, you must make use of the exercise of your Right of Opposition established in the “Rights of Access, Rectification, Cancellation and Opposition (ARCO)” section

Transfers of personal data

We do not transfer your personal data nationally or internationally to third parties.

Rights of Access, Rectification, Cancellation and Opposition (ARCO)

What are ARCO Rights?

ARCO Rights are the legal mechanism that allows you to exercise your Drights of AAccess, Rrectification, Ccancellation and Oposition, which consist of:

  • Access personal data, exclusively yours, unless you are a legal representative or guardian of another owner and that are under our treatment
  • Request that we make corrections or updates to your personal data
  • Request that we delete your personal data, when this is legally appropriate
  • Oppose the realization of the primary purposes established in this Privacy Notice - in which case, we will be prevented from providing specific services that relate to the purpose to which you object
  • Request your opposition to the achievement of the indicated secondary purposes
  • Request that your personal data not be transferred to third parties

Means to exercise ARCO Rights

For you to exercise any of your ARCO rights, you must do so in a personal way following the procedure indicated in the “Procedure for exercising ARCO Rights” section of this Notice.

Procedure for exercising ARCO Rights

For you to exercise any of your ARCO rights, you must do so personally in accordance with the procedure detailed in this section.

The owner of the personal data must request at Carretera México-Pachuca KM 12.5, Colonia Rústica Xalostoc, Ecatepec de Morelos, State of Mexico, Zip Code 55340 or at the representative offices of Grupo Jumex in the Mexican Republic the form of requesting assistance to ARCO Rights during business hours from Monday to Thursday from 10:00 a.m. to 4:00 p.m., or request it via email to the address privacidad@jumex.com.mx, the request form must be filled out by machine or template, additional information will be requested:

  • Current official identification, which must be presented in original and copy for comparison. If your request is sent electronically, you must attach your scanned identification showing your photo, full name, identification number and signature
  • If you are not the owner of the personal data, you must attach the document that accredits you as a legal representative (Power of Attorney to the Public Notary or Birth Certificate in the case of minors represented by a father, mother or guardian)
  • If you request changes resulting from corrections or updates, you must submit the legal document that proves this fact
  • Autograph signature, which must match the official identification you present to carry out the procedure.

No more than 5 business days after receiving your request, if there is a question or if we require more information about your request, we will contact you in order to communicate this situation and obtain more information from you regarding the request. The response to our request must be made within a period not exceeding 10 business days.

No more than 20 business days after receiving your request, or after having answered the clarifications requested by us, we will contact you in order to communicate the response to your request, this response will be delivered personally to our home or to the representative office of Grupo Jumex where you submitted your request, with the accreditation of the owner or his representative, or, where appropriate, in the email indicated in your original request.

In order to provide legal certainty to the owner of the personal data and to us as Data Controller, if the Owner makes his request for ARCO Rights via email, this must be communicated from a personal email account that has been previously registered in our databases, in this case the one he has granted in his role as a customer of Grupo Jumex.

For more information about this Privacy Notice or any questions about how to exercise your Rights of Access, Rectification, Cancellation and Opposition (ARCO), limit use or Revoke your consent, you should send an email to: privacidad@jumex.com.mx, with the subject “ARCO Rights Information” or call the telephone number: (55) 5699-1999 on the days and hours of operation mentioned above.

Consent

We inform you that we do not collect or process sensitive personal data from our End Consumers, so it is not necessary for you to express your consent for the processing of these in an express manner in this document.

Unless you exercise any of your Rights of Access, Rectification, Cancellation or Opposition (ARCO), limit the use or revoke your consent to the processing of your personal data, we consider that you accept the provisions of this Comprehensive Privacy Notice.

Mechanism for revoking the consent granted for the Processing of your Personal Data

If you want to revoke your consent to the processing of your personal data, you must perform the same procedure as established in the “Rights of Access, Rectification, Cancellation and Opposition (ARCO)” section.

Your request will be subject to review by our Privacy Department; if a legal exception is not complied with or there is no legal provision that requires us to process your personal data, your request will be appropriate and you will be informed of the decision within 10 business days.

For Exclusive Use with Grupo Jumex

Limitation on Use and Disclosure of Personal Data

For the case of our End Consumers, at any time you have the option of limiting the use and/or disclosure of personal data by submitting a free letter to the address indicated above and addressed to the Privacy Department, stating in your request the extent of the limitation to the use or disclosure that you want to establish, accompanied by a simple copy of your official identification and you must present it in original at the time of submitting your letter.

Your request will be subject to review by our Privacy Department; if a legal exception is not complied with or there is no legal provision that requires us to process your personal data, your request will be appropriate and you will be informed of the decision within 10 business days

For Business Topics

Visit the website of the Federal Consumer Attorney's Office where the Public Consumer Registry (RPC) provided for in the Federal Consumer Protection Act is available, where you will decide on the use of your personal data in the commercial, tourism and telecommunications sectors.

Competent authority

After exercising your Rights of Access, Rectification, Cancellation or Opposition; Having limited the use or disclosure of your personal data, or having revoked your consent to your personal data, if you consider that we have made any omission or action violating the provisions of the Federal Law on the Protection of Personal Data Held by Individuals, we inform you that the competent Mexican authority with which you must file your complaint or disagreement is the National Institute for Transparency, Access to Information and Personal Data Protection (INAI).

Use of Cookies, Web Beacons or Other Similar Technologies

On our website www.grupojumex.mx and your domains, we do collect personal data through cookies and web beacons. This information allows us to know:

  • Ads you visit on our site (anonymously)
  • IP address from which you visit us (in anonymous form)
  • Universal Device Identifiers (UDID) and similar information
  • In general, your location and your activity within our official website, to optimize the search for your preferred services within our official website.
  • Date and time of your visit (anonymously)
  • Browser information: program and version (in anonymous form)
  • Information you exchange with our site (in anonymous form)
  • Google Analytics
  • Visited pages (anonymously)

To object to us collecting this data about your visit, we recommend that you consult the privacy configuration guides of the browser you use, then we share information on the most used browsers:

Updates

This Comprehensive Privacy Notice will be updated in the future as a result of changes to the legal framework regarding the protection of personal data, changes in the business model at Grupo Jumex, new personal data being collected and/or changes in the purposes.

The updates and modifications that are made to this Comprehensive Privacy Notice will be made known to you through a communication that will be sent to the email account that you provided us as a means of contact in the customer service process, which is also available for consultation on our official website. www.grupojumex.mx in the “Privacy Notice” section and in the 'Information' section of our official social media profiles.

Date of last update: June 28, 2024.

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